The short version
30 days to change your mind, as long as the glassware is unused and in its original box. Broken on arrival is always replaced free.
Returns
You may return an unused item within 30 days of delivery. To be accepted it must be in its original packaging and in resalable condition. Email uu0123863@gmail.com with your order number to start a return — please do not send anything back before we have replied, as we need to give you the correct return address.
Return shipping
If you are returning an item because you changed your mind, you pay the return postage. If the item was damaged, faulty, or not what you ordered, we cover it and send you a prepaid label.
Damaged or faulty items
Report breakages within 7 days of delivery with a photo. We will send a replacement at no cost. You will not need to return the broken pieces.
Refunds
Once your return arrives and passes inspection we issue the refund to your original payment method within 3–5 business days. Your bank may take a further 5–10 business days to show it. Original shipping charges are refunded only where the item was faulty or incorrect.
Exchanges
The fastest route is to return the original item for a refund and place a new order for what you want instead.
Cancellations
Email us as soon as possible. If your order has not yet been dispatched we will cancel and refund it in full. Once it has shipped, treat it as a return.
Non-returnable
- Items that have been used, washed, or are missing original packaging
- Gift cards
- Clearance items marked final sale
Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection law.