Processing time
Orders are packed and dispatched within 1–2 business days. Orders placed on a weekend or public holiday are processed the next business day. You will receive a tracking number by email as soon as your parcel leaves us.
Delivery times and cost
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard | 3–7 business days | $5.95 — free on orders over $50 |
| Expedited | 2–3 business days | $14.95 |
| International | 7–21 business days | Calculated at checkout |
[CONFIRM: these carriers, prices, delivery windows and free-shipping threshold — they must match the shipping rates you set in Shopify Settings > Shipping and delivery]
Delivery estimates start from dispatch, not from the moment you order, and they are estimates — carriers occasionally run late and that is outside our control.
Where we ship
[CONFIRM: the countries you ship to]
Customs, duties and import taxes
International orders may attract duties or import taxes on arrival. These are set by the destination country, are not included in our prices, and are the responsibility of the recipient. We cannot predict or refund them.
Wrong address
Check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will re-send it once you cover the return postage. Tell us within a few hours of ordering if you spot a mistake and we will usually catch it before dispatch.
Damaged in transit
Glass breaks. If yours arrives broken, email uu0123863@gmail.com within 7 days with your order number and a photo. We will send a replacement free of charge, and you do not need to return the damaged pieces — please dispose of them safely.
Lost parcels
If tracking has not moved for 10 business days, contact us and we will open a claim with the carrier. If the parcel cannot be found we will replace or refund it.